Microsoft Azure has confirmed that the underlying DNS outage has been mitigated.
Posted Apr 01, 2021 - 20:08 EDT
Cigo Tracker and its services have recovered according to our monitoring systems. With that said, Microsoft Azure has no fully closed the incident report on their end. We will continue to monitor their infrastructure status updates and we will provide updates accordingly.
Posted Apr 01, 2021 - 19:15 EDT
According to the last update issued by the Microsoft Azure engineering team (see: https://status.azure.com/en-us/status), traffic has been rerouted to an alternative DNS. Our services seem to have resumed. We are continuing to monitor the situation, and we will continue to provide updates.
Posted Apr 01, 2021 - 18:41 EDT
Microsoft Azure, our cloud hosting provider, is currently experiencing a widespread outage affecting our platform, and many others. For more information, you can visit: https://status.azure.com/en-us/status
We apologize for the inconvenience, we're waiting for more information and resolution from them.
Posted Apr 01, 2021 - 18:05 EDT
We are continuing to work on a fix for this issue.
Posted Apr 01, 2021 - 17:56 EDT
Our cloud hosting provider seems to be experiencing some major service disruption. Our team has contacted them and we are actively looking into the service disruption.
Posted Apr 01, 2021 - 17:55 EDT
This incident affected: Dispatch Web Platform, Public API, Operator API, iOS, Android, Routing and Itinerary Optimization, Maps, Notifications, Outbound Email Service, and Outbound SMS Service.