Microsoft has confirmed that all affected Azure services have been fully restored. Cigo Tracker systems were back to normal operation as of 16:59 EST.
Following service stabilization, we have now reverted from our backup environment back to our primary infrastructure. All systems are operating normally, and performance remains stable.
If you wish to receive the official Microsoft incident report once it is published, please email us at support@cigotracker.com , and we will make it available to you as soon as we receive it.
Thank you for your patience and understanding throughout this Azure service disruption.
Posted Oct 29, 2025 - 21:24 EDT
Monitoring
We have successfully bypassed the Azure Front Door issue. While Azure continues to experience a global outage, Cigo Tracker remains fully operational through our failover.
We will continue to closely monitor system performance and provide updates as the situation with Microsoft Azure progresses.
Thank you for your continued patience and understanding.
Posted Oct 29, 2025 - 16:59 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 29, 2025 - 15:15 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 29, 2025 - 15:12 EDT
Update
To ensure our clients’ operations remain uninterrupted, we have activated our failover. You can access the Cigo Tracker platform directly at https://app.cigotracker.com .
Please note that our main website (home page) will remain temporarily inaccessible during this period. This decision was made intentionally to prioritize platform uptime and maintain delivery operations for all clients.
Microsoft is actively deploying their last known good configuration and has begun recovering nodes to restore full connectivity. While progress is ongoing, Microsoft has indicated that protective safeguards are extending the overall recovery time.
We will keep the system status as Degraded until we have collected sufficient data to confirm full stability, at which point we will mark the system as Operational.
All times are reported in Eastern Standard Time (EST).
Thank you for your patience and understanding as we continue to monitor and provide updates in real time.
Posted Oct 29, 2025 - 15:02 EDT
Identified
We’re aware of a Microsoft Azure service disruption that began around 16:00 UTC (12:00 PM EST) and is currently affecting the availability of some Cigo Tracker services. The issue is related to Azure Front Door (AFD), which is also impacting access to the Azure Portal and other Azure-hosted systems globally.
Microsoft has acknowledged the issue and is actively working on mitigation steps, including failover options for affected infrastructure. Their latest update was posted at 16:57 UTC (12:57 PM EST) on October 29, 2025, confirming that investigations are ongoing.
Our team continues to monitor the situation closely and will provide additional updates as Microsoft releases more information or once services stabilize.
We are currently experiencing service disruptions due to a Microsoft Azure outage affecting Cigo Tracker’s infrastructure. Our team is actively monitoring the situation and working closely with Microsoft to restore full functionality as soon as possible.
We will continue to provide updates as new information becomes available.
Thank you for your patience and understanding.
Posted Oct 29, 2025 - 11:58 EDT
This incident affected: Web applications (Dispatch Web Platform, Customer Tracker), APIs (Public API, Operator API), Mobile applications (iOS, Android), Services (Routing and Itinerary Optimization, Maps, Notifications, Outbound Email Service, Outbound SMS Service), and Home page.