Database services upgrade
Scheduled Maintenance Report for Cigo
The scheduled maintenance is complete. If you encounter any connectivity issues that might indicate database problems, please contact us at
Posted May 15, 2024 - 23:13 EDT
Verification is currently underway for the maintenance items.
Posted May 15, 2024 - 22:17 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 15, 2024 - 21:30 EDT
We will be performing scheduled maintenance to upgrade our database servers on Wednesday night. The maintenance will begin at 9:30 PM EDT (Thursday 1:30 AM UTC) and is expected to last for approximately one hour. During this time, our services may be unavailable for transactions.

If all goes well, the maintenance should take less time, but in case of any unforeseen issues, it may extend up to three hours, ending by 12:30 AM EDT (Thursday 4:30 AM UTC).

The goal of this upgrade is to prepare for an upcoming networking upgrade that will improve the distribution of our database transactions. This enhancement will lead to better response times and overall platform stability and scalability.

We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our services.

Thank you,
The Cigo Tracker Team
Posted May 13, 2024 - 19:54 EDT
This scheduled maintenance affected: Web applications (Dispatch Web Platform, Customer Tracker), APIs (Public API, Operator API), and Services (Outbound Email Service, Outbound SMS Service).