Exports to Files Server

Incident Report for Cigo

Resolved

This incident has been resolved.

Posted Dec 02, 2020 - 18:36 EST

Update

We are continuing to monitor for any further issues.

Posted Dec 02, 2020 - 16:06 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 02, 2020 - 14:00 EST

Identified

Our initial fix seems to not have completely resolved the issue. Our networking team is actively working on resolving this problem.

Posted Dec 02, 2020 - 12:23 EST

Monitoring

We were able to resolve the networking error and we are currently monitoring the resolution.

Posted Dec 02, 2020 - 12:00 EST

Identified

We've identified the cause of the issue to be related to a firewall configuration. We are actively working on resolving the issue.

Posted Dec 02, 2020 - 11:32 EST

Investigating

Exporting itinerary data from the planner to our remote Files server is currently not possible.

Posted Dec 02, 2020 - 11:31 EST