Microsoft Azure has claimed that the issue has been fully resolved.
For details, you can review the complete Azure outage history here for today's partial outage: Mitigation Statement - Azure Front Door - Issues accessing a subset of Microsoft services (Tracking ID: KTY1-HW8) [ https://azure.status.microsoft/en-us/status/history/ ]
Everything seems to be fully operational on our end now. If you are still experiencing any issues, please reach out to our support team at support@cigotracker.com
Posted Jul 30, 2024 - 17:20 EDT
Update
The latest update from Microsoft Azure indicates that the majority of the issue should now be mitigated:
"An unexpected usage spike resulted in Azure Front Door (AFD) components performing below acceptable thresholds, leading to intermittent errors, timeout, and latency spikes. We have implemented network configuration changes and have performed failovers to provide alternate network paths for relief. Our monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards.
As we investigate reports of specific services and regions that are still experiencing intermittent errors, we believe that our network configuration changes have successfully mitigated the impacts of the usage spike, but that these changes are causing some side effects to certain services. We are updating our mitigation approach to minimize these side effects, and applying these following Safe Deployment Practices - beginning in Asia Pacific regions and then expanding in phases.
We will provide an update on our continued mitigation efforts by 19:00 UTC, or sooner if we have progress to share."
This message was last updated at 17:59 UTC on 30 July 2024
A fix has been implemented by the Microsoft Azure team. As of their latest update:
"We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards, and we are continuing to monitor to ensure full recovery."
This message was last updated at 14:54 UTC on 30 July 2024.
On our end all connectivity issues seem to be resolved so far, but we are monitoring until Azure confirms full resolution.
Posted Jul 30, 2024 - 11:45 EDT
Identified
We have identified the issue as being related to Azure’s network infrastructure. Multiple engineering teams at Microsoft are engaged to diagnose and resolve the issue.
Azure's latest update ( https://azure.status.microsoft/en-us/status ): "We are investigating reports of issues connecting to Microsoft services globally. Customers may experience timeouts connecting to Azure services. We have multiple engineering teams engaged to diagnose and resolve the issue. More details will be provided as soon as possible."
This message was last updated at 13:13 UTC on 30 July 2024.
We will provide updates as soon as we have more information.
Thank you for your patience and understanding as we work through this issue.
Posted Jul 30, 2024 - 09:32 EDT
Investigating
We are currently experiencing issues accessing our services due to an outage reported by Microsoft Azure.
Microsoft Azure has reported an issue impacting access to the Azure portal and Azure services in general. We suspect that this may be related to general DNS issues affecting their services, which in turn is impacting access to our website and services.
Our team is actively monitoring the situation and working closely with Azure to resolve the issue as quickly as possible.
We will provide updates as soon as we have more information. Thank you for your patience and understanding as we work through this issue.
If you have any questions or need further assistance, please contact our support team at support@cigotracker.com.
Posted Jul 30, 2024 - 08:24 EDT
This incident affected: Web applications (Dispatch Web Platform, Customer Tracker), APIs (Public API, Operator API), Mobile applications (iOS, Android), Services (Routing and Itinerary Optimization, Maps, Notifications, Outbound Email Service, Outbound SMS Service), and Home page.