This incident has been resolved, but our infrastructure team and the Azure support team are still actively monitoring specific gateways in case the problem resurfaces.
We apologize for the inconvenience this has caused to your operations throughout the day, and we hope to get a root cause analysis from the Azure Operational support teams involved in this incident.
Posted Sep 02, 2021 - 21:03 EDT
Monitoring
We have implemented a temporary workaround while we await further instructions from the Azure Support team.
Posted Sep 02, 2021 - 14:50 EDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 02, 2021 - 14:33 EDT
Identified
The issue has been identified. We are awaiting for further instructions from the Azure support team since the problem seems to continue to persist intermittently.
Posted Sep 02, 2021 - 13:35 EDT
Investigating
We are currently investigating an issue that causes intermittent loading errors of resources across our platform and services. Our team suspects the error is linked to the Microsoft Azure DNS.
An update will be provided once we have more information.
Posted Sep 02, 2021 - 13:02 EDT
This incident affected: Web applications (Dispatch Web Platform), APIs (Public API, Operator API), Mobile applications (iOS, Android), and Services (Notifications).