The incident has been resolved, and SMS and email notification services are now fully restored. We are currently analyzing the issue to prevent it from happening again. Thank you for your patience and understanding.
Posted May 30, 2024 - 11:04 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 30, 2024 - 10:51 EDT
Identified
We've identified the issue with our messaging service that started at 9:40 AM (Eastern Time). Rest assured, all scheduled and event notifications sent before this time were successfully delivered. Our team is actively working on a fix, and we will post an update as soon as the problem is resolved. Thank you for your patience.
Posted May 30, 2024 - 10:29 EDT
Investigating
We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.
Posted May 30, 2024 - 10:18 EDT
This incident affected: Services (Outbound Email Service, Outbound SMS Service).