Networking changes: Update Your Cigo Tracker API Integration and Mobile App by May 5, 2024

Scheduled Maintenance Report for Cigo

Completed

The scheduled maintenance is finished, and we've successfully redirected traffic from the old versions of our mobile app and API integrations targeting cigotracker.com to the new domain, app.cigotracker.com.

If you're facing any problems or uncertainties after this change, just drop us a line at support@cigotracker.com, and we'll help you out.

Posted May 05, 2024 - 23:56 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 05, 2024 - 22:00 EDT

Scheduled

We are making some networking changes that require a few updates on your part, especially if you’re using our API for integration or relying on our mobile app.

Please take note of these important actions before Sunday, May 5, 2024:

API Integration URL Update (For API Users)

- Action Strongly Recommended: If you are using our API, please update your integration URLs at your earliest convenience.
- Current API URL: https://cigotracker.com/api/v1
- New API URL: https://app.cigotracker.com/api/v1

Note: We will automatically rerouting current API URL requests at the backend by forwarding them to the new API URL to minimize the likelihood of issues. However, due to potential DNS propagation delays, we strongly recommend updating your integration directly to the new API URL to avoid any potential service disruptions.

Mobile App Update

- Action Strongly Recommended: Please update your Cigo Tracker mobile app to the latest version available on the Google Play Store or Apple App Store.
- Latest Versions:
- Android: Version 2.31.5
- iOS: Version 2.31.4

Note: Older versions of the application should still work after the deadline, but to avoid any potential service disruptions, we recommend you ensure your mobile apps are up to date.

We’re here to help you through these changes, so if you need any assistance or have questions, don’t hesitate to reach out to our support team at support@cigotracker.com.

Thank you for your cooperation and prompt attention to these updates. We’re committed to providing you with the best possible service and look forward to continuing to support your business needs!

Best regards,

Cigo Tracker Team

Posted Apr 30, 2024 - 11:04 EDT

This scheduled maintenance affected: Web applications (Dispatch Web Platform, Customer Tracker), APIs (Public API, Operator API), Mobile applications (iOS, Android), and Services (Routing and Itinerary Optimization, Maps, Notifications, Outbound Email Service, Outbound SMS Service).