On November 14th, at approximately 10:15 PM, during a planned network maintenance session, we undertook a migration of core network routing resources. Unfortunately, this migration inadvertently impacted our DNS records, causing DNS Probe errors for some customers attempting to access our services.
To address the issue, our operations team promptly remapped the affected DNS records and adjusted network restriction rules to restore connectivity. The total downtime was less than one hour.
The root cause of this incident was an unforeseen interaction between the migration process and automatic changes to both networking rules and DNS records. While this was an unanticipated challenge, we’re grateful for the swift recovery efforts of our operations team.
The issue has been fully resolved, and measures have been implemented to mitigate the risk of similar occurrences in the future.
If you are still experiencing connectivity issues, we recommend:
1. Allowing additional time for DNS propagation to reach your network. 2. Performing a DNS flush on your network or operating system.
If the issue persists, please contact us at support@cigotracker.com, and we’ll be happy to assist you.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this time.