Cigo Status

System Status

All Systems Operational

About This Site

Welcome to Cigo Tracker's home for real-time information on system performance and security. Here you'll find historical data on system performance. If there are any interruptions in service, a note will be posted here.

You may also subscribe to be notified when service interruptions are signaled here.

Web applications Operational

Dispatch Web Platform Operational

Customer Tracker Operational

Mobile applications Operational

iOS Operational

Android Operational

APIs Operational

Public API Operational

Operator API Operational

Services Operational

Routing and Itinerary Optimization Operational

Maps Operational

Notifications Operational

Outbound Email Service Operational

Outbound SMS Service Operational

Home page Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

DNS and Network Downtime for cigotracker.com and cigopay.com

Resolved - On November 14th, at approximately 10:15 PM, during a planned network maintenance session, we undertook a migration of core network routing resources. Unfortunately, this migration inadvertently impacted our DNS records, causing DNS Probe errors for some customers attempting to access our services.

To address the issue, our operations team promptly remapped the affected DNS records and adjusted network restriction rules to restore connectivity. The total downtime was less than one hour.

The root cause of this incident was an unforeseen interaction between the migration process and automatic changes to both networking rules and DNS records. While this was an unanticipated challenge, we’re grateful for the swift recovery efforts of our operations team.

The issue has been fully resolved, and measures have been implemented to mitigate the risk of similar occurrences in the future.

If you are still experiencing connectivity issues, we recommend:

1. Allowing additional time for DNS propagation to reach your network.
2. Performing a DNS flush on your network or operating system.

If the issue persists, please contact us at support@cigotracker.com, and we’ll be happy to assist you.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this time.
Nov 14, 22:15 EST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.