System Status
All Systems Operational

About This Site

Welcome to Cigo Tracker's home for real-time information on system performance and security. Here you'll find historical data on system performance. If there are any interruptions in service, a note will be posted here.

You may also subscribe to be notified when service interruptions are signaled here.

Web applications Operational
Dispatch Web Platform ? Operational
Customer Tracker Operational
Mobile applications Operational
iOS ? Operational
Android ? Operational
APIs Operational
Public API Operational
Operator API ? Operational
Services Operational
Routing and Itinerary Optimization ? Operational
Maps ? Operational
Notifications ? Operational
Outbound Email Service Operational
Outbound SMS Service Operational
Home page ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Resolved - On November 14th, at approximately 10:15 PM, during a planned network maintenance session, we undertook a migration of core network routing resources. Unfortunately, this migration inadvertently impacted our DNS records, causing DNS Probe errors for some customers attempting to access our services.

To address the issue, our operations team promptly remapped the affected DNS records and adjusted network restriction rules to restore connectivity. The total downtime was less than one hour.

The root cause of this incident was an unforeseen interaction between the migration process and automatic changes to both networking rules and DNS records. While this was an unanticipated challenge, we’re grateful for the swift recovery efforts of our operations team.

The issue has been fully resolved, and measures have been implemented to mitigate the risk of similar occurrences in the future.

If you are still experiencing connectivity issues, we recommend:

1. Allowing additional time for DNS propagation to reach your network.
2. Performing a DNS flush on your network or operating system.

If the issue persists, please contact us at support@cigotracker.com, and we’ll be happy to assist you.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this time.

Nov 14, 22:15 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.