Cigo Status

System Status

All Systems Operational

About This Site

Welcome to Cigo Tracker's home for real-time information on system performance and security. Here you'll find historical data on system performance. If there are any interruptions in service, a note will be posted here.

You may also subscribe to be notified when service interruptions are signaled here.

Web applications Operational

Dispatch Web Platform Operational

Customer Tracker Operational

Mobile applications Operational

iOS Operational

Android Operational

APIs Operational

Public API Operational

Operator API Operational

Services Operational

Routing and Itinerary Optimization Operational

Maps Operational

Notifications Operational

Outbound Email Service Operational

Outbound SMS Service Operational

Home page Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2025

No incidents reported today.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

Network Degradation Impacting Cigo Services

Resolved - After monitoring the situation over the past few hours, we can confirm that the immediate impact of the outage has been fully mitigated. Our services are stable, and network performance has returned to normal.

We will provide a more detailed post-mortem once we receive a conclusive report from Microsoft's Azure Operations Support (OSS) team.

Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused.
Mar 18, 23:35 EDT

Monitoring - We want to inform you that we recently experienced network degradation affecting our services due to an ongoing issue within Microsoft's Azure infrastructure in the East US region.

What Happened?
According to Azure, between 13:09 UTC and 18:51 UTC, a fiber cut impacted network capacity in the region, leading to intermittent connectivity loss and increased latency. While Azure has since mitigated the issue, we observed disruptions in our own services between 7:20 PM and 8:27 PM (Eastern Time), specifically affecting connections between the Cigo Tracker web app and our Redis service.

Current Status
As of 8:27 PM UTC, network latencies have returned to normal, and service stability has been restored. However, to ensure a prompt and complete resolution, we have escalated this matter to Azure's Operations Support with a critical priority.

We appreciate your patience and will continue monitoring the situation closely. If you experience any further issues, please reach out to our support team.
Mar 18, 20:44 EDT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.