Cigo Status

System Status

All Systems Operational

About This Site

Welcome to Cigo Tracker's home for real-time information on system performance and security. Here you'll find historical data on system performance. If there are any interruptions in service, a note will be posted here.

You may also subscribe to be notified when service interruptions are signaled here.

Web applications Operational

Dispatch Web Platform Operational

Customer Tracker Operational

Mobile applications Operational

iOS Operational

Android Operational

APIs Operational

Public API Operational

Operator API Operational

Services Operational

Routing and Itinerary Optimization Operational

Maps Operational

Notifications Operational

Outbound Email Service Operational

Outbound SMS Service Operational

Home page Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2025

No incidents reported today.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

SSL Certification Issue Affecting Import Tool and Confirmation Module Notifications

Postmortem - Read details
Sep 15, 16:28 EDT

Resolved - The SSL certification issue that impacted several internal services, including the Import Tool and the Confirmation module notifications, has been fully resolved. All affected services are now fully operational.

We have implemented safeguards to prevent similar issues during future SSL certification rotations.

Thank you for your patience and understanding throughout this incident.
Sep 15, 16:24 EDT

Update - We have resolved the issues affecting the Import Tool and the Confirmation module notifications. Both are now fully operational.

Our team is currently working on finalizing the recovery of a few remaining automated functions that may still be degraded.

We will provide another update once all affected services are fully restored.
Sep 15, 14:52 EDT

Identified - We recently experienced unexpected issues with SSL certification that disrupted database connections for several of our internal services.

The Import Tool was initially affected but has since been fully restored. During our investigation, we also identified that the issue impacted the notifications subsystem for the Confirmation module, which relies on SMS and email sending.

While the Import Tool is now operating normally, we are still working to restore full connectivity for Confirmation module notifications, along with a few other automated functions that may currently be degraded.

Our engineering team has identified the root cause and is implementing safeguards to prevent similar issues during future SSL certification rotations.

We sincerely apologize for the disruption and will continue to provide updates until all affected services are fully restored.
Sep 15, 14:12 EDT

Scheduled Database Maintenance – Service Interruption on September 14, 2025

Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 EDT

Scheduled - Please be advised that due to routine maintenance on our Azure Database server instances, our services will be temporarily unavailable for approximately 5 to 10 minutes at any time between 03:00:00 GMT and 04:00:00 GMT on Monday, September 15, 2025. This corresponds to 11:00 PM (September 14, 2025) to 12:00 AM (September 15, 2025) Eastern Daylight Time.

As provided by the Azure OSS team, the exact time of the maintenance within this one-hour window is not specified, but a brief drop in connectivity should be expected.

We appreciate your understanding and cooperation during this brief downtime. Please let us know if you have any questions or concerns.

Thank you for your continued support.
Sep 4, 11:51 EDT

Sep 14, 2025

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.